Returns & Refund Policy – Maison Aeldor
1. Overview
At Maison Aeldor, each product is prepared and handled with care.
Due to the nature of fragrance, returns are limited.
We encourage customers to review product details before placing an order.
2. Eligible Returns
We only accept returns under the following conditions:
- The item arrived damaged, or
- The incorrect product was delivered
3. Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The issue must be reported within 48 hours of delivery
Requests made after this period may not be accepted.
4. Non-Eligible Returns
We do not accept returns or refunds for:
- Change of mind
- Personal preference
- Scent expectations
- Products that have been used
- Requests made after 48 hours
- Items purchased during promotions or special offers
5. Return Process
To request a return:
- Contact us within 48 hours of receiving your order
- Provide:
- Order number
- Clear images of the issue
- Wait for confirmation before sending the item back
Maison Aeldor reserves the right to decline requests that do not meet the above conditions.
6. Refunds & Replacements
Once a return is approved:
- A replacement or refund will be offered
- Refunds will be processed via bank transfer
Processing times may vary depending on review and handling.
7. Shipping Costs
For approved returns involving damaged or incorrect items, return shipping will be arranged or covered by Maison Aeldor.
Original delivery charges are non-refundable.
8. Contact
For return requests or assistance: